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Volume 8, Issue 2
1 April 1998
This article was originally published in
Managing Service Quality
Managing Service Quality Cover Image for Volume 8, Issue 2
Case Report| April 01 1998

Quality assuring an Internet‐based service Available to Purchase

Carol Oliver
Carol Oliver
Managing Director, Internet Research and Development Centre, www.irdc.com
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-8030
Print ISSN: 0960-4529
© MCB UP Limited
1998
Managing Service Quality: An International Journal (1998) 8 (2): 85–87.
https://doi.org/10.1108/09604529810206864

A short case study which discusses the development of a quality assurance system to ISO 9002 standards of an Internet service provider and the issues in so doing. Reviews benefits and barriers. Concludes with a review of lessons learned.

Keywords:
Internet, ISO 9002, Service quality assurance
© MCB UP Limited
1998
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