Skip to Main Content
Chien‐Chih Kuo
Close
Save search
Follow your search
Access your saved searches in your account
Would you like to receive an alert when new items match your search?
Close Modal
Sort by
Journal Articles

Is maximum customer service always a good thing? Customer satisfaction in response to over‐attentive service

Available to Purchase
Hsuan‐Hsuan Ku, Chien‐Chih Kuo, Martin Chen
Journal: Journal of Service Theory and Practice
Managing Service Quality: An International Journal (2013) 23 (5): 437–452.
https://doi.org/10.1108/MSQ-10-2012-0142
Published: 29 August 2013
View article titled, Is maximum customer service always a good thing? Customer satisfaction in response to over‐attentive service
Open the PDF for Is maximum customer service always a good thing? Customer satisfaction in response to over‐attentive service in another window
Add to Citation Manager for Is maximum customer service always a good thing? Customer satisfaction in response to over‐attentive service
This Feature Is Available To Subscribers Only

or Create an Account

Close Modal
Close Modal