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Journal Articles

Services offshoring: Does perceived service quality affect country‐of‐service origin preference?

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Shawn T. Thelen, Earl D. Honeycutt, Jr, Thomas P. Murphy
Journal: Journal of Service Theory and Practice
Managing Service Quality: An International Journal (2010) 20 (3): 196–212.
https://doi.org/10.1108/09604521011041943
Published: 18 May 2010
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