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Journal Articles

Tangibility as a quality factor in electronic commerce b2c

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Lucía Melián‐Alzola, Víctor Padrón‐Robaina
Journal: Journal of Service Theory and Practice
Managing Service Quality: An International Journal (2006) 16 (3): 320–338.
https://doi.org/10.1108/09604520610663525
Published: 01 May 2006
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