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Journal Articles

The role of emotion in service evaluation: Senior citizens' assessments of long‐term care services

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Anna Essén, Solveig Wikström
Journal: Journal of Service Theory and Practice
Managing Service Quality: An International Journal (2008) 18 (2): 147–162.
https://doi.org/10.1108/09604520810859201
Published: 21 March 2008
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