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Keywords: Reliability
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Journal Articles
Managing Service Quality: An International Journal (2001) 11 (2): 112–121.
Published: 01 April 2001
... in a meaningful way (Fojt, 1995). Guarantees Customer loyalty Service quality Reliability Risk The growth of the service industry worldwide has been an issue of interest to many as it has developed intense competition between service providers while simultaneously presenting the customers...
