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Keywords: After sales service
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Journal Articles
Managing Service Quality: An International Journal (2009) 19 (1): 42–59.
Published: 23 January 2009
... of strength of recovery on satisfaction and voice behaviors. The paper concludes with a general discussion and managerial implications. Randi Priluck can be contacted at: rpriluck@pace.edu © Emerald Group Publishing Limited 2009 Customer satisfaction Customer relations After sales...
