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Keywords: Agency theory
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Journal Articles
Journal of Service Theory and Practice (2018) 28 (3): 274–297.
Published: 30 January 2018
... are summarized, and potential implications and directions for further research are presented. Agency theory was first developed in the field of information economics to model a relationship between two parties, with one (the principal) delegating work to another (the agent) (Eisenhardt, 1988). The theory...
