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Keywords: Anxiety
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Journal Articles
Journal of Service Theory and Practice (2023) 33 (6): 873–900.
Published: 08 November 2023
... the proposed effect of perceived control on CIPSR. Findings The study proposes a four-dimensional scale for CIPSR. The authors also found support for the effect of perceived control on CIPSR, with anxiety and failure controllability attribution as intermediate variables. Originality/value This study...
