Keywords: Asset valuation
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Journal Articles
Managing Service Quality: An International Journal (2011) 21 (4): 392–409.
Published: 12 July 2011
... within the video game industry and illustrates value creation as a continuous process; a value emergence process. © Emerald Group Publishing Limited 2011 Service logic Value emergence process Orchestration Resource integration Video game industry Video games Asset valuation...
Journal Articles
Managing Service Quality: An International Journal (2009) 19 (1): 85–105.
Published: 23 January 2009
... of customer service. Once secured, the accreditation is subject to an annual review. © Emerald Group Publishing Limited 2009 Competences Qualifications Quality Asset valuation The reasons for formulating each of these propositions are as follows. The process of pursuing and securing...
Journal Articles
Managing Service Quality: An International Journal (2006) 16 (6): 654–670.
Published: 01 November 2006
.../value The paper provides insight into the current lack of standards in web site performance measurement and the need for the development of standards in this area. © Emerald Group Publishing Limited 2006 Internet Return on investment Asset valuation Electronic commerce Measurement...

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