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Keywords: Authentic leadership
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Journal Articles
How leaders’ perceived emotional labor leads to followers’ job performance: A serial mediation model
Journal of Service Theory and Practice (2019) 29 (1): 22–44.
Published: 18 December 2018
... employees in South Korea, structural equation modeling was employed to test the research hypotheses. Findings The results indicate that perceptions of leaders’ deep acting toward customers are positively related to followers’ perceptions of authentic leadership. Second, followers’ perceptions...
