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Journal Articles
Journal of Service Theory and Practice (2016) 26 (4): 386–405.
Published: 11 July 2016
.... 1313 , emphasis added). Navigation Automated menus Call centres IVR systems Spatial metaphors Virtual service © Emerald Group Publishing Limited 2016 While there is a dearth of service research on IVR systems, outside the service field there are a considerable number...
