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Keywords: Automated teller machines
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Journal Articles
Managing Service Quality: An International Journal (2013) 23 (1): 62–89.
Published: 18 January 2013
...Bedman Narteh Purpose The aim of this paper is to identify the dimensions of Automated Teller Machine (ATM) service quality and to evaluate customers’ perceptions of the relative importance of these dimensions. Design/methods/approach A structured questionnaire gleaned from the literature...
