...Chris Taylor Four Baldrige Awards were awarded in 1996. Offers brief profiles of each of the four winning companies, together with some insights into their journey towards excellence. Baldrige Award Organizational performance Quality There were four US companies which received their very...

... and business titles around the world. In these pages last year we described the Baldrige award as the USA’s coveted recognition of world‐class quality in business, and arguably the world’s premier quality prize: nothing has changed to alter that definition. At the same time we examined the question...

...Chris Taylor Looks at two of the 1995 Baldrige Award Winners. Details their company profiles and briefly discusses the future of the Baldrige Awards. Baldrige Award Companies Quality Since 1987, just 24 companies have won the Malcolm Baldrige National Quality Award, the USA’s coveted...

... are alluding to. © MCB UP Limited 1995 Baldrige Award European standards TQM Malcolm Franks is Chief Executive of the British Quality Foundation, and has held this position since the organization was founded in January 1994. His former career spanned 25 years at ICI where, as Group...

.... Describes the processes and results achieved by various companies. Concludes that, if used properly, self‐assessment is an invaluable tool which fulfils TQM’s critical requirements. © MCB UP Limited 1995 Assessment Baldrige Award Quality TQM When it comes to quality, most companies still...

...Chris Taylor Customer focus and satisfaction is a key category in the Baldrige award scheme. Provides a profile of the 1994 winners in each of the three categories: manufacturing, service, and small businesses. Analyses in each case the factors that have enabled the company to score highly...

..., corporate responsibility, continuous improvement,employee participation and development, and more, is customer‐driven quality. It claims: Ames Rubber Corporation Baldrige Award Customer orientation Customer service Eastman Chemical Company Manufacturing industry Service industries Service...

...James Barksdale Describes the ways in which Federal Express, the first US service company to win the prestigious Malcolm Baldrige Award, implements total quality management. Considers operations within the company, customer and employee satisfaction and the daily challenges. Reveals how leadership...