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Keywords: Best practice
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Journal Articles
Managing Service Quality: An International Journal (2008) 18 (2): 179–193.
Published: 21 March 2008
... examined (and utilised) from the perspective of organizational culture, communication and change – but rarely from the perspective of customer‐to‐customer communications. © Emerald Group Publishing Limited 2008 Storytelling Postmodernism Best practice Services Customer‐to‐customer...
