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Keywords: Big Five
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Journal Articles
Managing Service Quality: An International Journal (2012) 22 (5): 517–536.
Published: 31 August 2012
... an archival database containing information on individuals’ many different occupations and industries, including 2,641 CSRs and 76,788 individuals in other occupations. Measures included demographic items and the Big Five personality traits as well six other narrow personality traits. Findings...
