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Keywords: Business excellence
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Journal Articles
Achieving service excellence – measuring the impact of leadership and senior management commitment
Available to Purchase
Managing Service Quality: An International Journal (2000) 10 (5): 307–317.
Published: 01 October 2000
... of issues specific to the achievement of service excellence are addressed. © MCB UP Limited 2000 Service industries Leadership Employee relations Performance measures Business excellence It is a well‐established belief among both academics and business practitioners that effective...
