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Keywords: Business improvement
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Journal Articles
Managing Service Quality: An International Journal (2003) 13 (5): 382–398.
Published: 01 October 2003
...Joy Taylor; Rodney McAdam The end of the last and the beginning of this century saw an increasing interest in business improvement (BI). BI tools and techniques have their roots in improving quality and the maintenance of quality systems. In response to the decline of the UK’s competitiveness...
