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Keywords: Business process re‐engineering
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Journal Articles
Managing Service Quality: An International Journal (2006) 16 (4): 421–434.
Published: 01 July 2006
... enterprises can perform to either optimize their BPs or adapt them to new organizational needs. These activities that constitute BPM can be grouped into three categories: © Emerald Group Publishing Limited 2006 Information systems Business process re‐engineering Process management Strategic...
Journal Articles
Managing Service Quality: An International Journal (2003) 13 (1): 54–71.
Published: 01 February 2003
...Kok Wei Khong; Stanley Richardson Business process re‐engineering (BPR) is a management technique that radically rethinks and redesigns business processes to achieve dramatic improvements in business performance such as customer service and quality. The acceptance of BPR has been reinforced...
