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Keywords: Business process re‐engineering
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Journal Articles
Investigating the impact of business‐process‐competent information systems (ISs) on business performance
Available to Purchase
Managing Service Quality: An International Journal (2006) 16 (4): 421–434.
Published: 01 July 2006
... classification, definition, measurement and improvement, while BPMS offers the ability to model, automate, manage and optimize those BPs. © Emerald Group Publishing Limited 2006 Information systems Business process re‐engineering Process management Strategic alignment Business performance...
Journal Articles
Business process re‐engineering in Malaysian banks and finance companies
Available to Purchase
Managing Service Quality: An International Journal (2003) 13 (1): 54–71.
Published: 01 February 2003
...Kok Wei Khong; Stanley Richardson Business process re‐engineering (BPR) is a management technique that radically rethinks and redesigns business processes to achieve dramatic improvements in business performance such as customer service and quality. The acceptance of BPR has been reinforced...
