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Keywords: CODES OF PRACTICE
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Journal Articles
Addressing the issues
Available to Purchase
Managing Service Quality: An International Journal (1992) 2 (6): 363–368.
Published: 01 June 1992
... and Quality in Services), which can be used to specify users′ requirements and develop service products to fulfil these requirements. Provides a Service Code of Practice (SCOP), and suggests that both it and MARQUIS will be of great benefit to the IT industry and its customers in years to come. Addressing...
