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Keywords: Call centre stressors
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Journal Articles
Managing Service Quality: An International Journal (2013) 23 (3): 245–264.
Published: 09 May 2013
... and COR theories, we advance the following hypotheses: H1. There will be a direct positive relationship in the case of both inbound and outbound call centre agents between: call centre stressors and emotional exhaustion, emotional exhaustion and depersonalization, and depersonalization...
