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Keywords: Citizens’ Charter
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Journal Articles
Managing Service Quality: An International Journal (1995) 5 (1): 26–29.
Published: 01 February 1995
..., an AIC conference. Citizens’ Charter Customer service Passenger transport United Kingdom To set the scene. London Underground Limited (LUL) is the largest urban transport system in the world. It covers 254 miles of track, runs 460 trains in the peak, carries each year 751 million passengers...
