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Keywords: Client focus
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Journal Articles
Complaints‐handling procedures of human services charities: Prevalence, antecedents, and outcomes of strategic approaches
Available to Purchase
Managing Service Quality: An International Journal (2011) 21 (5): 484–510.
Published: 06 September 2011
... and, among charities that did implement a system, (b) to adopt strategic approaches to its operation. Charities Human services Complaints systems Client focus Learning orientation Listening orientation Client focus Service quality United Kingdom Assumed need for a system. A consideration...
