... flow from the present research: managers should involve both employees and customers in projects and processes during the introduction of e‐government services; the services must be redesigned to ensure that the benefits of the information and communication technologies systems are fully realised...

... given to which extent a leadership style can influence technology acceptance and through which mechanisms. © Emerald Group Publishing Limited 2005 Management styles Leadership Service industries Communication technologies With the ever changing business landscape of more...

... Banking Communication technologies Service operations Customer satisfaction Scotland In the current climate competition in the banking sector is intense, with new financial service providers emerging all the time. Quality of service is seen more than ever as a key differentiator...