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Keywords: Community care
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Journal Articles
Managing Service Quality: An International Journal (2011) 21 (2): 152–177.
Published: 22 March 2011
... Publishing Limited 2011 Customer orientation Empowerment Elderly people Health care Community care The inaugural quality assurance work of Donabedian (1980) identified the importance of the interpersonal process in the delivery of healthcare, with the emerging theory fundamental...
