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Keywords: Competitive intelligence
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Journal Articles
Intangible dynamics in financial services
Available to Purchase
Journal of Service Theory and Practice (2016) 26 (5): 642–656.
Published: 12 September 2016
... dynamics, the relationship between different intangibles. Guidance is provided in terms of valuing knowledge and pursuing competitive intelligence (CI) based on the unique characteristics of financial services intangibles. Design/methodology/approach Data are drawn from a large database...
