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Keywords: Complex adaptive systems (CAS)
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Journal Articles
Journal of Service Theory and Practice 1–20.
Published: 21 July 2026
... shocks Service-dominant logic (SDL) Complex adaptive systems (CAS) Service innovation ecosystems The last two decades have witnessed a series of disruptive events – from the 2008 global financial crisis to the COVID-19 pandemic and recent geopolitical tensions – that have exposed the fragility...
