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Keywords: Compulsory competitive tendering
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Journal Articles
Managing Service Quality: An International Journal (1996) 6 (5): 38–44.
Published: 01 October 1996
... and the experience of the author in total quality practices. Compulsory competitive tendering ISO 9000 Organizational change Public sector Service quality TQM Leicester City Council (LCC) considers that quality management is the essential prerequisite for the delivery of quality services to customers...
