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Keywords: Computer peripheral equipment
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Journal Articles
What's wrong with IVR self‐service
Available to Purchase
Managing Service Quality: An International Journal (2008) 18 (6): 594–609.
Published: 14 November 2008
... because: © Emerald Group Publishing Limited 2008 Retail trade Computer peripheral equipment Speech recognition Service levels Customer satisfaction If you have recently telephoned an airline, bank, or movie theatre, your first point‐of‐contact with the organization was probably...
