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Keywords: Consumer bahviour
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Journal Articles
Managing Service Quality: An International Journal (2009) 19 (1): 31–41.
Published: 23 January 2009
... quality of this restaurant is” and “The quality of service provided by this restaurant is”. © Emerald Group Publishing Limited 2009 Customer satisfaction Shops Restaurants Consumer bahviour In this study, we extend previous research on perceived crowding by examining the joint...
