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Keywords: Consumer satisfaction
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Journal Articles
Managing Service Quality: An International Journal (2012) 22 (2): 128–144.
Published: 16 March 2012
...Michael Chih‐Hung Wang Purpose The purpose of this study is to investigate the antecedents and consequences of consumer satisfaction with the use of self‐service technology (SST) in a retail setting. Design/methodology/approach In cooperation with a survey firm, a total of 424 respondents were...
