...Jörg Finsterwalder; Tony Garry; Ivana Garzaniti; Glenn Pearce; John Stanton Purpose The purpose of this paper is to explore the contribution of conversation as an element of interaction that occurs in a hairdressing service encounter with the aim of seeking to understand variations in conversation...

... conversation that members are turned into a collective actor driven by the necessity to maintain the continuity of the social order. The conversational idiom suggests that human sciences can be understood conversationally (Ryan, 1998). In contrast to contract, conversation is regarded as the basis...