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Keywords: Corporate communications
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Journal Articles
Managing Service Quality: An International Journal (1996) 6 (2): 41–44.
Published: 01 April 1996
... unless it is listening in real time to what: © MCB UP Limited 1996 Corporate communications Management Organizational change Roles Success has been heard; people want to know more about; is concerning people. There must, therefore, be a cyclical process in place...
Journal Articles
Managing Service Quality: An International Journal (1996) 6 (2): 45–48.
Published: 01 April 1996
... of whom can have access to the same body of project‐related information. Corporate communications Electronic mail Employees Surveys Technology It has been said that a company’s quality systems as perceived or experienced by the external customer can rarely, if ever, exceed those systems...
