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Keywords: Coworker undermining
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Journal Articles
Journal of Service Theory and Practice (2019) 29 (1): 2–21.
Published: 05 December 2018
.... Practical implications This study not only highlights the outcomes of perceived coworker undermining, the mechanism through which it occurs, and the moderating effects of given factors, but also provides insights to the organizations for managing service sector employees so that they can more effectively...
