... examines the contextual variables that can curb the negative effects of role conflict on job satisfaction and enhance the positive effect of job satisfaction on creativity and service performance. More specifically, adopting the job demands-resources theory, the authors explore the interactive effect...

... in self-regulation (regulatory focus) and their emotional labour strategy have on their creativity. Design/methodology/approach By integrating regulatory focus theory and emotion regulation theory, the authors developed a theoretical model to propose the links between promotion and prevention...

...Eleni Giannopoulou; Lidia Gryszkiewicz; Pierre-Jean Barlatier Purpose – The success of service innovation is largely dependent on creativity. So far, however, the question of how to reinforce creativity in the development of innovative services, while being an important managerial issue, has...

...John Peters Harrington , Hoffherr , Reid . The Creativity Toolkit . McGraw‐Hill , 1998 . 215 pages , ISBN: 0‐07‐913730‐X includes ”creative suspenders“ CD Creativity Quality Methodology It′s hard not to like this book. Jim Harrington is an engaging...

... of supervision,benchmark activities, re‐engineer processes, downsize and defend market positions. © MCB UP Limited 1995 Creativity Delivery Innovation Marketing Quality TNT Express UK was a joint winner (with Rover Group) of the first ever annual series of the UK Quality Award in 1994...