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Keywords: Customer experience
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Journal Articles
Journal of Service Theory and Practice (2023) 33 (2): 309–327.
Published: 20 February 2023
.... The full terms of this licence may be seen at http://creativecommons.org/licences/by/4.0/legalcode Digital technologies Computerized text analysis Online customer reviews Customer experience LIWC Don’t waste customers' time asking them questions unless you are prepared to act on what...
