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Keywords: Customer misbehaviors
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Journal Articles
FLEs' concerns with misbehaving customers in the time of COVID and beyond
Available to Purchase
Journal of Service Theory and Practice (2023) 33 (6): 771–795.
Published: 30 August 2023
...-Gillison@utc.edu 06 02 2023 08 06 2023 03 08 2023 07 08 2023 © Emerald Publishing Limited 2023 Emerald Publishing Limited Licensed re-use rights only Frontline employees Burnout due-to-customers Customer misbehaviors Customer rule violations COR theory Customer...
Includes: Supplementary data
