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Keywords: Customer suspicion
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Journal Articles
Managing Service Quality: An International Journal (2013) 23 (5): 437–452.
Published: 29 August 2013
... satisfied with moderately over‐attentive service and less satisfied with extremely over‐attentive service. Over‐attentive service Psychological reactance Customer suspicion Customer satisfaction Customers Customer service management It is well within the compass of most consumers’ real...
