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Keywords: Customer workplace stressors
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Journal Articles
Journal of Service Theory and Practice (2023) 33 (6): 771–795.
Published: 30 August 2023
... Limited Licensed re-use rights only Frontline employees Burnout due-to-customers Customer misbehaviors Customer rule violations COR theory Customer workplace stressors “I’ve been in retail over 10 years and there has been behavior from people in the last few months I’ve never seen, even...
Includes: Supplementary data
