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Keywords: Customer workplace stressors
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Journal Articles
FLEs' concerns with misbehaving customers in the time of COVID and beyond
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Journal of Service Theory and Practice (2023) 33 (6): 771–795.
Published: 30 August 2023
... areas of healthcare, education, retail, food service/delivery and childcare (Wolfe, 2021). Using qualitative interviews and the literature, this paper develops and assesses FLEs' burnout due-to-customers, focusing on several key customer workplace stressors: 1...
Includes: Supplementary data
