...Samuel K. Ho In Deming’s system of profound knowledge, he found out that a problem is largely the result of “common causes” (at around 94 per cent) rather than “special causes”. Analysis of the potential causes and identification of the single one that ultimately relates to the problem is the crux...

...J. Delsanter Focuses on organizational restructuring at Florida Power & Light in the USA, winner of the International Deming Prize for business excellence. Continues with an overview of the different ways in which the company has sought to keep implementing continuous improvement measures...