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Keywords: Data encapsulation
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Journal Articles
Managing Service Quality: An International Journal (2004) 14 (1): 75–89.
Published: 01 February 2004
... are encouraged. © Emerald Group Publishing Limited 2004 Service quality assurance Data encapsulation Retailing Benchmarking Service quality has long been recognized as an important issue in both the public and private sectors in the USA, but, in recent years, even greater attention has been...
