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Keywords: Data encapsulation
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Journal Articles
Linking dimensions of service quality to organizational outcomes
Available to Purchase
Managing Service Quality: An International Journal (2004) 14 (1): 75–89.
Published: 01 February 2004
... assurance Data encapsulation Retailing Benchmarking Service quality has long been recognized as an important issue in both the public and private sectors in the USA, but, in recent years, even greater attention has been focused on the concept. The growing importance of service quality...
