... the dimensions involved in the paths that lead complex decisions into behaviors, when referring to fitting processes. The paper reviews the vSa and the concept of CAS, deepening the decision making in fitting processes. Then, the paper proceeds to discuss the schemes and the categories that affect, at different...

... the process are examined both conceptually and in light of empirical experience. The paper acknowledges MA as a social phenomenon, taking multiple roles in supporting decision making. Essentially, MA can be used as a source of restricting and enabling, and the roles of MA may range from that of “answer...

... strategies depending upon their decision‐making styles. Design/methodology/approach The Dutch mobile phone market is a typical example of a turbulent market, overloaded with information and/or choice, which creates consumer confusion. A survey was conducted among 203 mobile phone users, using valid...

...Edwin Thwaites; Christine Williams Purpose The purpose of the paper is to discuss approaches to decision making used in the emergency services and to relate these to decision making in service encounters in the tourism and leisure sector. Design/methodology/approach The paper is a conceptual...

... of all the leadership considerations that should enter the decision, in addition to the functional ones. The questions are illustrated and analyzed with a relevant, realistic scenario. © MCB UP Limited 1999 Decision making Leadership Service quality In service organizations, far more...

.... Cost reduction Decision making Methodology Rent For many companies and individuals the option of hiring a rental unit, for which there is only an intermittent requirement, is less expensive and more convenient than carrying the cost of owning and maintaining the unit. As a result many rental...

...Donald F. Blumberg Aims to provide insight into the decision‐making process which should be utilized in considering outsourcing options. Notes the complex nature of the decision whether or not to outsource, and considers factors such as the theoretical decision structure, a description...

... and the organization. Gives an overview of empowered complaint management with practical examples, maps out the steps to get started and discusses the challenges which empowerment raises within the organization. © MCB UP Limited 1997 Complaints Customer care Decision making Empowerment In today’s...

... the eyes of the customer. Considers that SQPMs can be used as a tool to build management decision support systems. © MCB UP Limited 1991 CREDIT CARDS CUSTOMER SERVICE DECISION MAKING SERVICE QUALITY ...