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Keywords: Denmark
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Journal Articles
Managing Service Quality: An International Journal (1999) 9 (1): 23–31.
Published: 01 February 1999
... 9000 system in a public owned home for partially blind and mentally retarded people in Denmark called “Ebo” is analysed. The analysis focuses on three major areas: the motivation for choosing certification, the interpretation of the standard in the social sector, and finally the effects...
