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Keywords: Digital transformation
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Journal Articles
Journal of Service Theory and Practice (2026) 36 (3): 433–458.
Published: 16 February 2026
...Bing Liu; Yiting Cai; Feiyang Zhao; Yuhao Ling; Fangzhou Yu; Chaoliang Luo Purpose The service sector, traditionally seen as less technology-intensive, is now actively pursuing digital transformation. However, the role of peer effects in this process and their impact on financial and innovative...
Journal Articles
Journal of Service Theory and Practice (2020) 30 (1): 79–102.
Published: 23 January 2020
... to the complexity of digital financial service systems (micro level), orchestration of value co-creation with Fintech (meso level), and the development of elastic infrastructures, models and markets (macro level). Fintech is an emerging phenomenon associated with the digital transformation of financial...
