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Keywords: Disengagement and negative engagement
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Journal Articles
How negatively valenced actor engagement with transformative service exchanges affects well-being outcomes
Open Access
Journal of Service Theory and Practice (2026) 36 (1): 95–120.
Published: 02 December 2025
...Mariah Nakintu; Jodie Conduit; Nichola Robertson; Ahmed Shahriar Ferdous Purpose This conceptual paper addresses a key gap in transformative service research (TSR) by theorizing how negatively valenced actor engagement, specifically actor disengagement and negative engagement, affects well-being...
