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Keywords: Distress tolerance
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Journal Articles
Journal of Service Theory and Practice (2019) 29 (1): 2–21.
Published: 05 December 2018
... to antagonistic consequences. Distress tolerance and organizational identification are theorized to moderate the hypothesized relationships that are investigated in this study. Design/methodology/approach PROCESS macro developed by Hayes (2013) was used to test all the hypotheses by using time-lagged, multi...
