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Keywords: Distributive justice
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Journal Articles
An empirical examination of service-oriented organizational citizenship behavior: The roles of justice perceptions and manifest needs
Available to Purchase
Managing Service Quality: An International Journal (2013) 23 (6): 474–494.
Published: 18 November 2013
... positively moderates the relationship between perceived distributive justice and SOCB. Practical implications – Results confirm the importance of establishing and implementing transparent formal organizational processes and procedures for evaluating outcomes of service employees. We recommend service...
