... that organisations have varying experiences with TQM and downsizing. In some cases TQM takes second place in the process of shedding significant numbers of jobs, while in other instances, strong support from senior management and other factors ensures that it is maintained. Concludes with an outline of some factors...

... of the actual process, benefits and disadvantages and the decision criteria. Concludes that the outsourcing and downsizing trend in service organizations will continue and that it is imperative that firms fully consider all relevant factors in coming to a decision. © MCB UP Limited 1998 Decision...

...Chris Taylor States that companies have in many cases downsized to the degree of corporate anorexia. They cannot cut costs further, but need to make money. The only route is to increase sales ‐ and the best route for this is through existing customers. Rehearses the logic behind this, and explains...