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Keywords: Dynamic capability
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Journal Articles
Service-dominant orientation, dynamic capabilities and firm performance
Available to Purchase
Journal of Service Theory and Practice (2017) 27 (4): 808–832.
Published: 10 July 2017
... and deployment of ordinary capabilities, and indirectly affects performance. Additionally, it delineates how dynamic capabilities affect the impact of a service-dominant orientation on ordinary capabilities. Design/methodology/approach Partial least squares structural equation modeling drawing on data from...
