Keywords: E-service
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Journal Articles
Journal of Service Theory and Practice (2015) 25 (4): 414–442.
Published: 13 July 2015
...Gjoko Stamenkov; Zamir Dika Purpose – Providing high service quality is a necessary but insufficient criterion for success. Service quality must be sustained longitudinally. The purpose of this paper is to propose a sustainable e-service quality model by presenting results from a mixed-method...

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